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The International Entrepreneur – How to Help HQ Staff Become More Globally-Focused

HR, global, international business, international entrepreneur

As I walked around the tech company’s office over the, weeks I spent on site, I heard quiet complaints about international leads and clients from some of the client-facing staff. “That accent was so thick that I couldn?t understand her.” “They don?t know how to follow a normal buying process.” “I really don?t like dealing […]

The International Entrepreneur ? My 2015 Top International Business Blog List

international trade, top blogs, international strategy

Here are some of the best international business-focused blogs I?ve read this year: Beyond Brazil Blog from Sunny Sky Solutions ? editor & author: Gabriela Castro-Fontuora. Gaby has moved back from the north of England to her native Uruguay. She writes about all kinds of international trade and practice advice for doing business in Latin […]

The International Entrepreneur – How to Globalize Your Business Networking Style

international business networking

Sam stood at the back of the room taking stock of the evening’s networking event. As a Business Development Manager from Kansas, was his first international industry trade show and he wanted to make the most of it. But the more he tried to appear friendly and helpful, the less that people seemed to want […]

The International Entrepreneur – 3 Ideas for Building Rapport with International Contacts

international business rapport

Have you ever been working with an international partner or client and suddenly found yourself in an unexpected conflict? This often happens in cross-cultural communications. It can lead to awkwardness and strain in the business relationship. This happened to me last year when working with a team of Chinese business professionals. Unfortunately I couldn’t directly […]

The International Entrepreneur – 5 Mistakes to Avoid in International Customer Service

international customer service

This month’s theme is International Customer Service. As small and medium-sized companies continue to internationalize, post-sale service will become even more important to these companies’ reputation and build long-term value. Here are some key mistakes to avoid in your international customer service: 1. Switching Language for Support Business-to-business buyers normally prefer to receive all correspondence […]

The International Entrepreneur ? Inside the Born-Global Firm

As many of you know from social media – last month I started a new position as the Chief Operating officer for Entrepreneur Community Online?(ECO). This company is six months old and already has customers on five continents and in fourteen countries. Its evolution as a company is rapid, but its mission is clear: To […]