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The International Entrepreneur – 5 Tips to Motivate Global Telecommuting Workers

International Entrepreneur - Tips to Motivate Global Telecommuting Workers

  Sam checked the time on his phone – 5:00am. As he sipped his coffee, Sam prepared for his phone call with Chloe in Ireland, his EMEA Regional Director. Since his software company had expanded globally last year, Sam was needing to manage new employees in new markets. Sam’s problem was that he never felt […]

The International Entrepreneur – What?s Missing Globally in the ?Connection Economy?

International Entrepreneur Global Connection Economy

A few years ago, Seth Godin famously introduced the ?Connection Economy? into our lexicon to describe how connecting people, companies and resources was a source of increasing value creation in our world. Since you?re reading this article, that means that you are part of this global technology revolution and probably interact with it frequently. Here […]

The International Entrepreneur – Improving Employee Engagement in Your Global Workforce

Improving Employee Engagement in your Global Workforce

I knew from the way that Pedro in the Mexico City office the phone that something had turned for the worst. Pedro?s voice sounded low and muttled – preoccupied and low energy compared with our recent interactions. Pedro and his colleagues had recently been missing key details in our shared projects. They just seemed “well” […]

The International Entrepreneur ? Selecting the Right International Trade Shows

international, trade show, B2B marketing

I was talking recently with the Vice President of Marketing at one of these B2B technology Silicon-Valley-wanna-be companies. If you have spent time in any tech industries, I think you might know the type ? lots of curious employee perks and silly team-building games, reinventing core business functions in some unique way that doesn?t conform […]

The International Entrepreneur ? 9 Ways to Improve Your International Presentations

international presentation, audience, international trade

Your big prospective international partner has agreed to let you present your company?s ideas on how to work together. Everyone goes through the formalities of introductions. Now it?s time for your presentation. But as you start to go through your standard presentation, the executives look increasingly disinterested. Some even look a bit agitated. You can […]

The International Entrepreneur – What Makes a Great Leader… Anywhere?

Angela Merkel, Germany, International Entrepreneur, International Business

This week I accept the challenge from long-time professional contacts, Sandip Sen and Linda Hughes to write about what I think makes for a great leader. As many of you know, anything I write needs to be as applicable in Buenos Aires as it is in Helsinki. With that in mind, here is my criteria […]

The International Entrepreneur – Leadership in International Teams

international leadership, international business,

The American department leader stands up to give his opening remarks to the department’s new fiscal year. He confidently strides to the front of the room. His staff has been flown in from around the world to develop a sense of unity with the company headquarters and to energize the staff for the coming year’s […]

The International Entrepreneur – 5 Mistakes to Avoid in International Customer Service

international customer service

This month’s theme is International Customer Service. As small and medium-sized companies continue to internationalize, post-sale service will become even more important to these companies’ reputation and build long-term value. Here are some key mistakes to avoid in your international customer service: 1. Switching Language for Support Business-to-business buyers normally prefer to receive all correspondence […]

The International Entrepreneur – 5 Tips for Improving International Customer Service

The products have been conceived, developed and commercialized. Marketing has identified potential clients, sales closed the deals and accounts receivable has collected payments. Now is when we reach the moment (or moments) of truth as service takes over the core customer relationship and responsibilities. Customer service for clients around the world has never been as […]

The International Entrepreneur – Maximizing Potential in Your Multicultural Team

Entering the room, you can feel the tension, your multicultural team representing different company interests is sitting around the table. One confident young man boldly answers your first question and others look blankly ahead. How can you possibly get this team to accomplish anything if they can’t work effectively together? One of the greatest challenges […]